Terms, Conditions & Privacy

TERMS AND CONDITIONS FOR TUITION AT MAESTROS & MASTERS ACADEMY

With Effect From 20/03/2021
Last Updated on 16/11/2025

The following Terms and Conditions apply to all lesson agreements made between Maestros & Masters Academy (“M&MA”) and their pupils and the parents / guardians of their pupils (“the pupil”). 

  1. Term Dates 

1a. Teaching weeks at M&MA include both school term time, half term and three weeks of the summer holidays. M&MA is closed for seven weeks over the course of the year; two weeks at Easter, three weeks during August and September (Summer holidays) and two weeks over Christmas and the New Year. The exact dates of these weeks will be made available in the M&MA Welcome Pack and ongoing via email, as well as news sections found on Tutorbird and on our website.

1b. At all times it is the responsibility of pupils to be aware of M&MA’s term start and end dates. 

  1. Communications

2a. All correspondence is sent out to the pupil by email and text to the email address and telephone number the pupil provides to M&MA. If this will cause a problem, please let M&MA know so we may discuss alternative options.

2b. It is the responsibility of the pupil to make M&MA aware of any changes to their contact details. M&MA will not be held responsible for any missed communications, late or overdue payments, missed lessons, etc. if this is due to being provided with incorrect contact information. 

2c. Due to the sheer size of our student roll, most of M&MA’s communications are done via bulk delivery services, for example, mail merge. There is always a possibility of error associated with this process and we ask that pupil/guardian’s understand this and contact us in the first instance via email to admin@mandm.academy so we can rectify the situation as soon as possible.

  1. Timetabling of Lessons

3a. The pupil will be informed of the date and time of their first lesson either by phone, in-person or by email. M&MA will aim to confirm all the lesson details by email, but does not guarantee that this will be the case if we deem sufficient confirmation has been provided by other means.

3b. Site-based lessons – if the agreed lesson times or days need to be changed, the pupil will be contacted as far in advance as possible and alternative arrangements will be made to continue the lessons at times and days that suit the pupil and M&MA.

3c. School/Sports Centre/Community Hall based lessons –

3.c.i. If the agreed lesson day needs to be changed, the pupil will be contacted as far in advance as possible and alternative arrangements will be made with the venue and the pupil for a suitable new lesson time.

3.c.ii. In the event of issues such as heavy snowfall, flooding or an emergency (such as fire) at the venue before the scheduled lesson preventing access the pupil will not be charged.

3d. Online lessons – 

3.d.i If the agreed lesson times or days need to be changed, the pupil will be contacted as far in advance as possible and alternative arrangements will be made to continue the lessons at times and days that suit the pupil and M&MA. 

3.d.ii In the event of technical issues arising on our part, the lesson will be rescheduled at a time to suit the pupil and M&MA 

3.d.iii In the event of technical issues based on the pupil’s technology, the lesson will not be rescheduled. 

  1. Missed Lessons

4a. Individual lessons (see 4b. for Group lessons/classes) –

4.a.i. If the pupil is unable to attend a lesson please let M&MA know at the earliest time possible, either by email to admin@mandm.academy or by text to 07818 559309.

The pupil/guardian’s are also welcome to make direct contact with our tutors.

4.a.ii. Where less than 48 hours’ notice is given for missing a lesson, no catch-up lesson or credit will be given. This lesson is considered forfeited. 

4.a.iii. Exceptions will be given for extenuating circumstances such as –

  • An emergency that they are involved in or that they must attend.
  • A major illness or injury, which requires immediate medical attention.
  • An unexpected loss in the family or of close relation or pet.
  • A vehicle breakdown whilst on the journey to their lesson.

4.a.iv. The following are NOT considered exceptional circumstances-

  • Forgetting to attend the lesson.
  • Minor sickness / illness. Please note: COVID is no longer considered a HCID and therefore does not count as a major illness.
  • Being stuck in traffic.
  • A spontaneous holiday.
  • A school event or another extra curricular activity event.
  • An event such as a music gig, sports match, cinema viewing etc.

4.a.v. In the event that the pupil/guardian provide M&MA with more than 48 hours notice of a cancellation –

  • M&MA will do their utmost to accommodate the pupil with an alternate slot within a week of their lesson. If this is not possible, a make-up credit will be applied to the pupils account. 
  • If notice is given well in advance (before the 1st of the month where the next payment is due) for personal commitments (such as a holiday), the payee may adjust their payment to match the remaining lessons that month only with text/email agreement with M&MA. 

4.a.vi. It is only by managerial discretion that customer credit is placed on a pupil’s account to the value of a missed lesson. Customer credit is not transferable for money but we will endeavour to use the credit at the earliest convenience – usually by the next month’s fees.

4.a.vii. If the pupil gains more than 4 credits over time, M&MA may offer that the pupil can forgo one calendar monthly payment, to use these credits. The amount of lessons available during that month must equal the amount of credits to be used (i.e 5 lessons during a calendar month would use 5 credits).

4.a.viii. This MUST be discussed between both parties before cancelling any payments. Any payments cancelled without M&MA’s prior consent will result in a 50% fee.

4.a.ix. In the event of a tutor’s absence, the pupil will either receive a refund (or customer credit) or a new time slot for that lesson, whichever is more suitable.

4.a.x. Ongoing absences – If the pupil will be absent for more than three weeks because of medical reasons, a credit or refund may be given, at the discretion of M&MA management.

4b. Group lessons/classes –

4.b.i. If the pupil is unable to attend a lesson please let M&MA know at the earliest time possible, either by email to admin@mandm.academy or by text to 07818 559309. This is a courtesy, not a requirement.

The pupil/guardian’s are also welcome to make direct contact with our tutors.

4.b.ii. Make-up credits are NOT available for pupil’s partaking in group lessons. This is due to the class still going ahead, regardless of how many pupils attend. M&MA is unable to re-schedule entire classes for individual pupils.

4.b.iii. M&MA may occasionally cancel lessons due to other important events happening at the venue (such as Little Eaton Carnival at Little Eaton Village Hall). If this happens, M&MA will arrange an alternative lesson. This may happen on another day and these lessons are still payable whether pupils can attend or not.

4.b.iv. If the pupil has a planned holiday, they may reduce the month’s payment provided they provide M&MA with at least one month’s minimum notice.

4.b.v. If the pupil pays in advance and they cancel after the payment has been made, that payment is forfeit.

4.b.vi. Refunds will only be made in extenuating circumstances (this may be in the form of a reduction on the next month’s payment).

4.b.vii. Our extenuating circumstances are as follows –

  • An emergency that they are involved in or that they must attend.
  • A major illness or injury, which requires immediate medical attention.
  • An unexpected loss in the family or of close relation or pet.
  • A vehicle breakdown whilst on the journey to their lesson.

4.b.viii. The following are NOT considered exceptional circumstances-

  • Forgetting to attend the lesson.
  • Minor sickness / illness. Please note: COVID is no longer considered a HCID and therefore does not count as a major illness.
  • Being stuck in traffic.
  • A spontaneous holiday.
  • A school event or another extra curricular activity event.
  • An event such as a music gig, sports match, cinema viewing etc.

4.b.ix. Ongoing absences – If the pupil will be absent for more than three weeks because of medical reasons, a refund may be given, at the discretion of M&MA management.

  1. Duration of the Lesson Agreement – ongoing

5a. The lesson agreement between M&MA and the pupil is a rolling agreement that continues into each new academic year.

5b. Pupils can pause their lessons on request on a monthly basis for any reason (with a month’s given notice). In this event M&MA will charge 50% of the usual lesson fee to keep the current slot available to the pupil for when they return.

  1. Refunds and Cancellations

6a. The pupil has the right to cancel at any time by giving M&MA written notice. M&MA requires one calendar month’s paid notice upon cancellation (to be paid when the student’s final lesson has been taken). This is to cover costs required to fill the slot with another student. Written notification can be given by email to admin@mandm.academy, by text message to 07818 559309 or by a letter posted to: 12 Sycamore Croft, Belper, Derbyshire, DE56 1SL.

6b. M&MA may cancel this agreement and terminate services at any time, should a valid reason arise such as; misconduct, late payments, extensive unexplained absences. Payment will not be refunded for the remainder of the month if payment has already been made.

6c. In the event of a terminated service (or if the pupil has expressed their intent to quit), any remaining customer credits and/or points on the points & rewards system will be frozen. These can only be redeemed / resumed collecting upon the pupil’s return to lessons at a later time.

  1. Tuition Fees and Accounting

7a. M&MA tutors CANNOT accept payments in any form. Payments must go through our academy systems.

7b. M&MA starts following up on unpaid monthly fees with an assumption of good faith that it is an unintentional mistake.

7c.The pupil will be billed for each month around the first of every month. 

7d. M&MA’s bank details are: 

Name: Maestros & Masters Academy

Bank: Lloyds Bank

Account number: 49800560

Sort Code: 77-08-14

Please use the surname of the guardian that is the main point of contact with us as a reference.

7e. M&MA prefers direct banking payments (preferably a standing order).

7f. New pupils will receive a standing order form during their first lesson.

7g. Lesson fees are charged per calendar month. They are calculated by taking a total fee based on 45 weeks in a year (the number of weeks M&MA teach) and then we divide this by 12 (calendar months).

7.g.i the fees take into account M&MA’s seven weeks holiday per year.

7.g.ii. This means that some months pupils will have more or less than 4 lessons during that month.

7h. Upon enrollment a pupil or guardian of the pupil will be set up with a Tutorbird log in. All of our term news and lesson details are accessible from there.

7i. When payment is late, M&MA will give the pupil a reminder each week for 3 weeks. If they have still not paid by the 4th week M&MA will send a final email or text stating that if the balance has not been met by the end of the month, the pupil will lose their lesson slot.

  1. Offers & Discounts

8a. M&MA offers a £10 discount to the pupil if another family member is also currently taking lessons with M&MA. A further £10 discount can be applied to any pupil taking lessons in multiple subjects. Discounts are available to a maximum of £20 per calendar month, excluding the permenant referral discount in 8b.

8b. M&MA offers a refer a friend scheme, which rewards pupils (or guardians) with a permanent 10% discount off of their calendar monthly lesson price, applicable ONLY after the friend has signed the M&MA agreement and has paid for their first month.

8c. To qualify for the refer a friend scheme, the prospective pupil must be a new pupil who has not studied with M&MA before. The prospective pupil can be signing up for the same or a different subject to the pupil who has referred them. This discount does NOT apply for family members, as they will already be entitled to the discount discussed in 8a.

8d. The referral discount only applies directly to the pupil who referred their friend. If the pupil is paying for multiple family members, the referral discount will only be applied to one of those family members. This discount can be applied multiple times if multiple new pupils are referred, to a maximum of a 50% discount for each family member.

8d. M&MA occasionally offers a 20% discount on a month of beginner lessons for any new pupils during the month leading up to Christmas. This deal is for pupils who are not already part of M&MA. Multiple months worth of lessons can be purchased in one go as a Christmas present.

  1.  Personal Data

9.a. Photography and Media –

9.a.i M&MA may use film or still photographs of pupils for appropriate promotional purposes.

9.a.ii The pupil (or their guardian if they are under 18 years of age) has the option to ‘opt out’ of this at any time. The pupil/guardian must send us an email for our records, requesting to opt out of the media collection to admin@mandm.academy. The pupil will be enrolled automatically unless they opt out.

9.b. Personal Data –

9.b.i. M&MA collects personal information of our pupils and this information is held on the Tutorbird database (all pupils), the TAGB Club database (Taekwondo pupils only) and the Rockschool database (grading music pupils only) for the purpose of –

  • Communication (reminders/special offers/newsletters)
  • To process your booking
  • Identifying skill levels 
  • Identifying support for pupils
  • For services such as; Taekwondo licence renewals, Taekwondo gradings, competition entries and Rockschool (music exams and grades).

9.b.ii. The personal data collected from students –

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Previous education in the subject matter, including grades attained, grades the pupil has attained whilst learning with M&M Academy
  • Photographs and videos, unless the pupil has ‘opted out’ as mentioned in 9.a.ii

9.b.iii. The pupil/guardian may request this information be removed from the database at any time for any reason.

9.c. Tutorbird – 

9.c.i. M&MA utilises the Tutorbird client management system.

9.c.ii. Tutorbird collects the following personal data from users –

  • Email address
  • First name and last name
  • Date of birth
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

9.c.iii. Tutorbird uses the data for the following purposes –

  • To provide and maintain our Service
  • To notify the pupil about changes to our Service
  • To allow the pupil to participate in interactive features of our Service when they choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide the pupil with news, special offers and general information about other goods, services and events, which we offer that are similar to those that the pupil has already purchased or enquired about unless the pupil has opted not to receive such information.

9.c.iv. Tutorbird retains the data collected only for as long as is necessary for the purposes set out in their Privacy Policy. They will retain and use the pupils’ personal data to the extent necessary to comply with their legal obligations (for example, if they are required to retain your data to comply with applicable laws), resolve disputes, and enforce their legal agreements and policies. Tutorbird will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Tutorbird’s Service, or they are legally obligated to retain this data for longer time periods.

9.c.v. Tutorbird’s Privacy Policy in full can be found here: Tutorbird Privacy Policy 

  1. Changes to the Terms and Conditions

10a. The Terms and Conditions described above are agreed to upon enrollment and may be changed at any point by M&MA without providing notice to the pupil. A copy of the Terms and Conditions will always be available on our website and may be emailed to the pupil on request.

Contact Details

To find us on facebook: www.facebook.com/maestrosandmasters

To call us: 07818 559309

Location: 12 Sycamore Croft, Belper, Derbyshire, DE56 1SL

Please note our Admin team is only available from 10am – 9pm Monday to Friday